Privacy Policy

This Privacy Policy describes how Jet's Pizza ("we," "us," "our," or the "Company") collects, uses, discloses, and protects the personal information of visitors and customers who access or use our website located at food-jetspizza.digital (the "Website") and any related online services, mobile features, or digital ordering platforms we operate. By using our Website or submitting your personal information to us, you agree to the terms described in this Privacy Policy.

We are committed to protecting your privacy and handling your personal data responsibly, transparently, and in compliance with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), the CAN-SPAM Act, and other applicable consumer protection regulations. Please read this policy carefully before using our services.

1. Information We Collect

We collect various categories of information depending on how you interact with our Website, place orders, contact our customer support, or engage with our digital marketing. The categories described below outline the full scope of data we may gather.

1.1 Personal Identification Information

When you create an account, place an order, participate in promotions, or contact us directly, we may collect personal identification information, which includes but is not limited to:

• Full name
• Email address
• Mailing address and delivery address
• Telephone or mobile phone number
• Date of birth (where required to verify age or participate in age-restricted promotions)
• Username and password credentials for your online account
• Profile photo or avatar (if you choose to upload one)

1.2 Payment and Financial Information

When you place an order or make a purchase through our Website, payment processing is handled by our third-party payment processors. We do not store full credit or debit card numbers on our own servers. However, we may collect:

• Billing name and billing address
• Last four digits of your payment card number (for reference purposes only)
• Payment method type (e.g., Visa, MasterCard, PayPal)
• Transaction identifiers and order confirmation numbers

1.3 Order and Transaction Data

Every time you place an order through our Website, we collect information about that transaction, including:

• Items ordered and quantities
• Special instructions or customizations
• Order date, time, and delivery or pickup location
• Pricing, discounts, and applied promo codes
• Order history and frequency of purchases

1.4 Usage Data and Browsing Behavior

We automatically collect certain technical data whenever you visit or interact with our Website. This usage data helps us understand how our Website is being used and enables us to improve your experience. Usage data may include:

• IP address
• Browser type and version
• Operating system
• Pages visited and the order in which they were visited
• Time spent on each page
• Links clicked and buttons pressed
• Referring URL (the website that directed you to ours)
• Search queries entered on our Website
• Date and time of each visit

1.5 Device Information

When you access our Website via a mobile device, tablet, laptop, or desktop computer, we may collect certain device-specific information, including:

• Device type and model
• Unique device identifiers
• Mobile network information
• Screen resolution and display settings
• Time zone settings

1.6 Location Data

With your permission, we may collect precise or approximate geographic location data from your device to help you find the nearest Jet's Pizza location, provide accurate delivery estimates, and offer location-based promotions. You may disable location services at any time through your device settings, though some features may become unavailable as a result.

1.7 Communications Data

If you contact us through our Website contact form, by email, or through customer support, we collect the content of your messages and any attachments you send, as well as your contact details and the date and time of communication. We may also retain records of live chat sessions for quality assurance and training purposes.

1.8 Marketing and Preference Data

We may collect information about your marketing preferences, including whether you have subscribed to our email newsletter, SMS alerts, or promotional communications, as well as any preferences you have set regarding the types of offers or content you wish to receive.

1.9 Cookie and Tracking Technology Data

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to collect data about your interactions with our Website. For detailed information about the specific cookies we use and how to manage your cookie preferences, please refer to Section 7 of this Privacy Policy.

2. How We Use Your Information

We use the personal information we collect for a range of legitimate business purposes. The legal basis for each use depends on the applicable law in your jurisdiction. Our primary purposes include:

2.1 Providing and Managing Our Services

• Processing and fulfilling your food orders, whether for delivery or pickup
• Creating and maintaining your customer account
• Sending order confirmations, receipts, and delivery status notifications
• Facilitating payment processing and managing billing records
• Coordinating with our delivery partners to ensure timely delivery
• Responding to your customer service inquiries and resolving complaints

2.2 Improving and Personalizing the User Experience

• Analyzing how users interact with our Website to identify areas for improvement
• Personalizing your experience by remembering your past orders, preferences, and saved payment methods
• Testing new features, menu offerings, or website layouts before full deployment
• Conducting internal research and development to enhance our digital ordering platform

2.3 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, special offers, and exclusive deals when you have opted in to receive such communications
• Sending SMS text messages about promotions, limited-time offers, or loyalty rewards if you have opted into SMS marketing
• Displaying targeted advertisements on third-party platforms based on your browsing behavior and purchase history
• Conducting sweepstakes, contests, and loyalty programs

You may opt out of marketing communications at any time. See Section 9 (Your Rights and Choices) for details.

2.4 Analytics and Business Intelligence

• Using aggregated and anonymized data to understand ordering trends, popular menu items, and customer demographics
• Monitoring Website traffic and measuring the effectiveness of our marketing campaigns
• Using third-party analytics tools (such as Google Analytics) to gather insights about Website usage

2.5 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Detecting, preventing, and investigating fraud, unauthorized access, and other potentially illegal activities
• Enforcing our Terms of Service and other agreements
• Responding to legal processes, court orders, or government requests
• Protecting the rights, property, and safety of Jet's Pizza, our customers, and the public

3. Sharing of Your Personal Information

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with trusted third parties in the following circumstances:

3.1 Service Providers and Business Partners

We engage third-party companies and individuals to perform certain functions on our behalf, including:

• Payment processors — to securely process your payments
• Delivery logistics providers — to coordinate the delivery of your orders
• Email and SMS marketing platforms — to send you promotional communications you have opted into
• Web hosting and cloud infrastructure providers — to store data and keep our Website operational
• Analytics providers — such as Google LLC, to help us understand Website usage
• Customer support tools — platforms that facilitate live chat or ticket-based customer service

All third-party service providers are contractually obligated to use your data only for the purposes we specify and to maintain appropriate security standards. They are not permitted to use your personal information for their own independent purposes.

3.2 Advertising and Remarketing Partners

We may share certain usage data and device identifiers with advertising technology partners, including Meta Platforms, Inc. (Facebook/Instagram), Google Ads, and similar platforms, to deliver targeted advertisements to you on those platforms. These partners may use tracking pixels, cookies, or other technologies to recognize you across different websites and devices.

If you are a California resident, please note that certain sharing of personal information with advertising partners for cross-context behavioral advertising may constitute a "sale" or "sharing" of personal information under the CCPA/CPRA. You have the right to opt out. See Section 9 for your opt-out rights.

3.3 Business Transfers

If Jet's Pizza undergoes a merger, acquisition, consolidation, bankruptcy, reorganization, or sale of all or a portion of its assets, your personal information may be transferred as part of such a transaction. We will notify you via email or a prominent notice on our Website if such a transfer occurs and if the new entity's privacy practices differ materially from those described in this policy.

3.4 Legal Requirements and Protection of Rights

We may disclose your personal information to law enforcement, government agencies, or other third parties if we are required to do so by applicable law, legal process, or governmental request, or if we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of Jet's Pizza
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our Website or the public
• Protect against legal liability

3.5 With Your Consent

We may share your personal information with third parties not described in this section when we have your explicit consent to do so, which you may withdraw at any time.

4. Data Security

The security of your personal information is of paramount importance to us. We implement a range of administrative, technical, and physical security measures designed to protect your data against unauthorized access, loss, alteration, or disclosure.

4.1 Security Measures We Employ

• SSL/TLS Encryption: Our Website uses Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to your personal information is restricted to authorized personnel who have a legitimate business need to access it. All employees with access to personal data are subject to confidentiality obligations.
• Firewalls and Intrusion Detection: We use firewalls, intrusion detection systems, and regular security audits to monitor for and defend against potential threats.
• Data Minimization: We collect only the minimum amount of personal data necessary for the purposes outlined in this policy.
• Secure Payment Processing: Payment card data is processed by PCI-DSS compliant payment processors. We do not store full payment card numbers on our own systems.

4.2 Limitations of Security

While we take every reasonable precaution to protect your information, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security. In the event of a data breach that affects your rights or interests, we will notify you in accordance with applicable breach notification laws, including state data breach notification statutes where required.

5. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods we apply are as follows:

When personal data is no longer needed, we securely delete or anonymize it in accordance with industry best practices.

6. Children's Privacy

Our Website and online ordering services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or retain personal information from children under the age of 13. Our practices comply with the Children's Online Privacy Protection Act (COPPA).

If you are under the age of 18, please do not use our Website or submit any personal information to us without the express consent and supervision of a parent or legal guardian. If you are a parent or guardian and you believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take prompt steps to remove such information from our systems.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website, understand how our Website is used, and deliver relevant advertisements.

7.1 What Are Cookies?

Cookies are small text files placed on your device by a website server. They allow the website to recognize your device and remember information about your visit, such as your language preferences, login status, and shopping cart contents.

7.2 Types of Cookies We Use

• Essential Cookies: These are strictly necessary for the Website to function properly. They enable core functionality such as user authentication, security, and order processing. The Website cannot function without these cookies.
• Performance and Analytics Cookies: These cookies collect anonymized information about how visitors use our Website, such as which pages are visited most often and any error messages encountered. This data helps us improve Website performance.
• Functional Cookies: These cookies allow the Website to remember choices you make (such as your username, language, or region) and provide enhanced, personalized features.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests. They also limit how many times you see an ad and help us measure the effectiveness of our advertising campaigns. They are usually placed by third-party advertising partners.

7.3 Managing Your Cookie Preferences

You can control and manage cookies in several ways. Most web browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that if you choose to disable certain cookies, some features of our Website may not function correctly. You may also opt out of interest-based advertising through industry opt-out tools such as the Digital Advertising Alliance (DAA) opt-out portal at optout.aboutads.info or the Network Advertising Initiative (NAI) opt-out page at optout.networkadvertising.org.

For more detailed information about the specific cookies used on our Website, their purposes, and how to opt out, please review our full Cookie Policy available on our Website at food-jetspizza.digital.

8. International Data Transfers

Jet's Pizza operates primarily within the United States. However, because we use certain cloud-based service providers, analytics tools, and marketing platforms that may be headquartered or operate servers in other countries, your personal information may be transferred to, stored, or processed in countries outside of the United States, including countries within the European Economic Area (EEA), Canada, or other jurisdictions.

When we transfer your personal information internationally, we take appropriate steps to ensure that it receives adequate protection consistent with this Privacy Policy and applicable law. These steps may include:

• Entering into Standard Contractual Clauses (SCCs) with data recipients in other countries
• Ensuring recipients are certified under recognized international data transfer frameworks
• Applying contractual obligations that require recipients to apply equivalent data protection standards

By using our Website, you acknowledge and consent to the potential transfer of your personal information to countries outside your country of residence, including the United States, where data protection laws may differ from those in your home country.

9. Your Rights and Choices

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

9.1 Rights Available to All Users

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions (e.g., we may be required to retain records for tax or legal compliance purposes).
• Right to Opt Out of Marketing: You may opt out of receiving marketing emails at any time by clicking the "unsubscribe" link included in every promotional email we send. To opt out of SMS marketing, reply "STOP" to any SMS message we send you.

9.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of the State of California, you are afforded additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), effective January 1, 2023:

• Right to Know: The right to request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the business or commercial purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: The right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: The right to request correction of inaccurate personal information we maintain about you.
• Right to Opt Out of Sale/Sharing: The right to direct us not to sell or share your personal information with third parties for cross-context behavioral advertising purposes. To exercise this right, click the "Do Not Sell or Share My Personal Information" link on our Website's footer.
• Right to Limit Use of Sensitive Personal Information: The right to limit our use of sensitive personal information to what is strictly necessary to provide the services you have requested.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you a different price, or provide you with a lower quality of service because you exercised your privacy rights.
• Right to Data Portability: The right to receive a copy of your personal information in a portable, machine-readable format.

To submit a verifiable consumer request under the CCPA/CPRA, please contact us using the information in Section 11 of this policy. We will respond to verified requests within 45 calendar days, with a possible extension of an additional 45 days when reasonably necessary.

9.3 Additional Rights for Virginia, Colorado, Connecticut, and Other State Residents

Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and other states with enacted comprehensive privacy legislation may have rights similar to those described above, including the right to access, correct, delete, and obtain a portable copy of their personal data, as well as the right to opt out of targeted advertising and profiling. Please contact us to exercise any applicable rights.

9.4 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us by:

• Email: [email protected]
• Website: food-jetspizza.digital

We may need to verify your identity before processing your request to ensure the security of your information. Verification may require you to provide information such as your name, email address, and account details. We will use this information solely for the purpose of verifying your identity.

You may designate an authorized agent to submit a request on your behalf. The authorized agent must provide written authorization signed by you, and we may contact you directly to verify the request.

10. Filing a Complaint with a Data Protection Authority

If you believe that we have handled your personal information in a manner inconsistent with this Privacy Policy or applicable law, we encourage you to contact us first so that we may attempt to resolve your concern directly. However, you also have the right to lodge a complaint with the relevant regulatory authority.

10.1 Federal Trade Commission (FTC)

The Federal Trade Commission (FTC) enforces consumer protection laws in the United States, including laws related to unfair or deceptive privacy practices under the FTC Act (15 U.S.C. § 45). You may file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)

10.2 California Residents — California Privacy Protection Agency (CPPA)

California residents may submit complaints regarding potential CCPA/CPRA violations to the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• CPPA Website: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy/ccpa

10.3 Other State Residents

Residents of other states with applicable privacy laws may contact their respective state attorney general's office or state consumer protection agency. Contact information for each state's attorney general can be found at the National Association of Attorneys General (NAAG) website at www.naag.org.

11. Third-Party Links and Services

Our Website may contain links to third-party websites, social media platforms, or integrated services (such as online payment gateways or mapping tools) that are not operated by us. This Privacy Policy does not apply to those third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the privacy practices or content of such third-party sites.

12. Do Not Track Signals

Some web browsers may transmit "Do Not Track" (DNT) signals to websites. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As such, our Website does not alter its data collection or use practices in response to DNT signals from your browser. However, you may opt out of certain tracking activities as described in Section 7 (Cookies) of this policy.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time and at our sole discretion. When we make material changes to this policy, we will:

• Post the updated policy on our Website with a new "Last Updated" date at the top of the page
• Provide notice through a prominent banner or notification on our Website homepage
• Send an email notification to registered users where the changes are material and affect their rights or obligations

Your continued use of our Website or services after any modifications to this Privacy Policy constitutes your acknowledgment of the changes and your consent to abide by the updated policy. We encourage you to review this page periodically to stay informed about how we are protecting your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us using the details below. We aim to respond to all privacy inquiries within 10 business days.

When contacting us about a privacy matter, please include the following information to help us process your request efficiently:

• Your full name and email address associated with your account
• A clear description of your request or concern
• Any relevant order numbers or account identifiers
• Your state of residence (for state-specific rights requests)

This Privacy Policy was last reviewed and updated on May 28, 2026. It is effective as of that date for all users of food-jetspizza.digital and associated digital services operated by Jet's Pizza.